What is myAgentPHONE™?
myAgentPHONE™ is a software driven virtual PBX phone system that uses the Internet to control the distribution of your calls and management of the software. myAgentPHONE™ is also a powerful lead generation tool that captures lead information from the Web, print advertising and Real Estate yard signs all through your own myAgentPHONE™ toll free phone number. This is not a voice over IP system, Your incoming and outgoing calls through myAgentPHONE™ rely on your existing phone lines which provide excellent call quality and dependability. Only the management of the calls and phone system features are controlled via the web.

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Will I receive leads?
Yes, this system is designed to produce “red-hot” buyer leads.

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How does this work?
By leveraging the myAgentPHONE™ technology, you are able to provide prospective buyers with automated information regarding a particular listing. Concurrently, the prospective buyers Caller ID information is collected and sent to you real-time.

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So, I’m able to receive leads on my cell phone, pager, BlackBerry, or other wireless communication device?
Yes! You will instantly receive notification of these leads on your wireless device when configured within your account. According to the NAR, 78% of all prospective home buyers opt to work with the first agent who contacts them. Get a head-up on your competition by being the first!

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How do prospective buyers find my phone number?
The answer is simple – use your myAgentPHONE™ telephone number anywhere that you market a property. A sample list is below – but the possibilities are endless:

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Does this solution provide me with seller leads?
Indirectly – Although this solution was engineered to locate red-hot buyers, if a prospective buyer utilizes your services to find a new home they may also look for an agent to assist them in selling their current home. Because you are receiving the information real-time you could be the first agent they home buyer speaks with, making the unassailable difference!

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What does this solution cost?
Less than $1 dollar a day. Considering that this solution helps you leverage your existing investment in advertising and produces red-hot leads, the cost is minimal. At just a $1 a day, can you afford to pass up an opportunity on leads. The response is nearly instantaneous and a commission on a single property would justify the cost of this solution for years to come.

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Is there any equipment to buy?
No! That is the greatest feature of this solution. Unlike other solutions that require you to purchase expensive equipment, myAgentPHONE™ is an end-to-end remotely hosted solution which requires you to use two things you already use, your computer and your Phone!


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What other features does myAgentPHONE™ provide me?
Prospective buyers calling into your toll-free number are immediately presented with a professional sounding auto-attendant. In addition to listening to information about properties, a prospective home buyer is able to:

1.	Send a fax
2.	Be directly connected to your – and – using the follow-me feature be connected to you wherever you are, such as at home, the office, or in the car!
3.	Leave voicemail
4.	Initiate conference calls with up to 60 participants.

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Are there any commitments?
No, you are free to cancel at any time.

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Is this voice over ip (VoIP)?
No, this solution is not VoIP. Although general availability of broadband internet access is abundant in the US, running a business on sub-quality telephone connections is not the way to go. This solution is always available.

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Is support available?
Yes support is available. The technical support phone number is 1.877.772.6398. you can also receive support through the administration area of your online account.

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How do I know when I have new messages ?
A icon will flash at the bottom of the screen.  You retrieve your messages via the web interface.

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Can I transfer a call directly into voicemail ?
Yes. 

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Can I transfer a call to another extension ?
Yes.  You answer the call then transfer to the appropriate extension or number listed.

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Do I still need a local telephone line to use myAgentPHONE™?
All you need is a dial tone, either a cell phone or a local telephone line and no additional features (i.e., voicemail,
call waiting, three-way calling, etc.). myAgentPHONE™ does it all!

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Can I keep my existing toll-free number?
Yes, myAgentPHONE™ customer service agents will be glad to assist you in transferring your existing toll-free number.

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Will I be charged for outgoing calls to toll free numbers?
No

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Will I be charged for extension-to-extension calls?
Each myAgentPHONE™ account is allowed 100 calls between users per month. After that, extension-to- extension calls are billed at myAgentPHONE™ standard rates.

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Will I still be able to use all of the features of myAgentPHONE™ with my local
telephone number?
If someone calls your local phone number and it rings directly to your phone,
and DOES NOT go through your myAgentPHONE™ toll-free number, you will be able to take the call, but you will not be able to use the myAgentPHONE™ features unless you transfer your local number over to myAgentPHONE™. Our customer service agents will be glad to assist you in transferring your existing local number.

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Can I get a vanity toll-free number?
Yes. myAgentPHONE™ customer service agents will be glad to assist you.

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How do I know when I have new messages ?
A icon will flash at the bottom of the screen.  You retrieve your messages via the web interface.

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Can I transfer a call directly into voicemail ?
Yes. 

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Can I transfer a call to another extension ?
Yes.  You answer the call then transfer to the appropriate extension or number listed.

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I have a T1 in my office; will myAgentPHONE™ work?
Although you do not need a T1 for myAgentPHONE™ to work, if you have one, it must have DIDs (direct dial numbers) to work.

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How is the software deployed ?
Your company will receive a downloadable copy of the software

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Is the software automatically updated ?
As new versions of the software are released; the software will automatically give the the option to download the newer version.

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Does myAgentPHONE™ offer lower rates?
Yes, myAgentPHONE™ rates are as low as 3.9 cents per minute.

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Does myAgentPHONE™ charge for outbound local calls made from myAgentPHONE™?
Each myAgentPHONE™ account gets 250 free local calls per month. After that, calls are billed at your intrastate rates. (Same as your current local carrier.)

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Do I have to make any term commitments or sign any contracts?
No. There are no term commitments or contracts to sign. You can cancel your
service at any time with no further obligation.

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What additional toll charges, fees, or local charges can I expect?
You will be charged USF, sales tax, applicable regulatory charges, and local
and long distance charges.

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Can incoming toll-free calls originate from any location?
No. All incoming calls to your toll-free number must be placed from within the
United States.

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Are there any additional charges for a toll-free number?
No. However, a 35¢ charge will be applied when calls originate from a pay
phone. This charge is the access fee for using the pay phone imposed by the
owner or operator of the phone.

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What payment methods do you accept?
We accept payment by credit card or automatic checking account debit (ACH).

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Is my credit card charged automatically?
Yes, at the end of each billing month. You can also log in anytime to
www.mypbnext.com and view your bill in real time.

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What charges will appear on my credit card?
We will conveniently charge your outstanding balance to your credit card each
month.

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Will you notify me when my credit card is charged?
Yes. You can check your account status in real time at www.mypbnext.com
by logging in with your customer ID and password.

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Will you notify me when my checking account has been debited?
Yes. You can check your account status in real time at www.mypbnext.com
by logging in with your customer ID and password.

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How will I know when my monthly bill is ready?
Once we have established what billing cycle you are on, you will be billed at
the same time each month. You can also check your account status any time
at www.mypbnext.com.

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Can I have more than one toll-free number?
Yes. Each additional toll-free number will cost $19.95 to setup and $3.95 a month.

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Can I SEND a fax from myAgentPHONE™?
Not at this time but it is an upgrade that will be available in the future.

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How does faxing work?
Simply send a fax to your myAgentPHONE™ number, and it will be saved as an Adobe
PDF file. You can view faxes by logging into www.mypbnext.com and clicking
on FAXES.

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I already have voicemail; call waiting, three-way calling, etc., on my
phone lines; what should I do?
Call your local carrier and remove all additional features from your local phone
line. myAgentPHONE™ will be even more cost-effective for you.

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